I had a couple abscesses. Dr. Warren recommended I see this doctor. Before the surgery, there was pain. The young lady prepared me for the doctor with something to deaden the gums so the shot wouldn't hurt very much. Everything went well. He said I was a good trooper, so I guess I did good. Dr. Heiner is a really, really good surgeon. I was very impressed with him. I would say very professional, friendly; the experience was second to none. If you need the work, I would say this is a great place.--Mel