The minute I walked into the door, the staff greeted me right away. I was explained of what was going to happen, and I felt very comfortable, very aware of what was going on. Dr. Heiner came into the room and explained everything he was going to do. Dr. Heiner is a very personable person. He walked in, introduced himself right away, asked if I had any questions, just made me feel very comfortable and glad that I chose to come over here with him. The surgery went quick and easy. I had a great experience, and I highly recommend Dr. Heiner.--Vanessa